Terms and Conditions for Placing Orders at Print Union Sp. z o.o.

effective from 1 April 2026

Definitions used in these Terms and Conditions:

• Terms and Conditions – these terms and conditions defining the scope and conditions of cooperation with Print Union sp. z o.o.
• Ordering Party – an entrepreneur, legal entity or organisational unit with legal capacity. These Terms and Conditions apply exclusively to contracts concluded with entrepreneurs within the meaning of Art. 43(1) of the Polish Civil Code, excluding natural persons who, under mandatory provisions of law, are entitled to consumer rights.
• Order – a declaration of intent submitted by the Ordering Party via e-mail, aimed at concluding a contract for the sale of products and/or provision of services with the Contractor.
• Product – a good or service available in the Contractor's offer, constituting the subject of a sales contract between the Ordering Party and the Contractor, manufactured in accordance with the Product Specification on the basis of the Ordering Party's graphic files and any arrangements agreed between the Ordering Party and the Contractor during the verification of graphic files.
• Contractor – Print Union sp. z o.o., NIP (tax ID): 836-187-51-84, REGON: 387348499, KRS: 0000848143, registered office: Białynin 11, 96-130 Głuchów, Poland.

1. Placing an Order

1. The person placing an Order on behalf of the Ordering Party declares that they are duly authorised to act on its behalf. In the absence of such authorisation, that person shall be liable to the Contractor in accordance with the applicable provisions of law.
2. The presented catalogue of products and services does not constitute a commercial offer within the meaning of the law but is for informational purposes only.
3. Effective acceptance of an Order occurs only upon express confirmation (in documentary form, in particular via e-mail) of acceptance of the Order for fulfilment by the Contractor.
4. The completion deadline for an Order is communicated upon confirmation (in documentary form, in particular via e-mail) of the Order. If no completion deadline has been agreed before acceptance of the Order, it shall be deemed unspecified. The Contractor shall make every effort to deliver the Order to the Ordering Party as quickly as possible.
5. Logos and decoration artwork must be supplied in electronic form in a vector graphic format, together with a detailed description of the pattern size, placement and colours according to the PANTONE® Solid Coated scale. Preparation of artwork that does not comply with the Contractor's requirements may result in additional charges.
6. Once the design visualisation has been approved, the Ordering Party loses the right to make design changes to the Order.
7. The Contractor does not verify the Order with regard to the Ordering Party's use of copyrights and does not check the correctness of content, the occurrence of errors or similar. The Ordering Party bears full responsibility for the content of logos, prints, embroideries, etc. that are commissioned. The Ordering Party bears full responsibility for holding the copyrights and/or trademark registration rights necessary for the performance of the contract.
8. Unless the Ordering Party states otherwise no later than when placing the Order, the Contractor may use photographs of completed Products solely for portfolio presentation purposes, with due respect for the rights of third parties and the Ordering Party's trade secrets. The Contractor is not entitled to use the Ordering Party's trademarks in a manner suggesting a commercial relationship other than the actual fulfilment of the order.
9. By placing an Order, the Ordering Party declares that they have read and accept the provisions of these Terms and Conditions.
10. Placing an Order does not guarantee the availability of products (e.g. garments). If the wholesaler is unable to supply products due to stock shortages, the Order may be cancelled or its completion deadline may be extended. The Ordering Party will be notified without delay.
11. When an Order is fulfilled on goods supplied by the Ordering Party, a different decoration price list applies than for production on textiles supplied by the Contractor. The Ordering Party is obliged to inform the Contractor during the ordering process on which goods the decoration will be carried out.

2. Payment for the Order

1. Ordering Parties are required to make an advance payment of 100% for the first three Orders. After these payments have been made, the Ordering Party may apply for a change of payment terms for subsequent Orders.
2. If the Ordering Party is in arrears with payments for other Orders, the Contractor reserves the right to withhold the next Order until the outstanding amounts have been settled.
3. In the event of late payment by the Ordering Party, the Contractor is entitled to charge default interest and to charge the payer for reminder costs.
4. Withdrawal of the Ordering Party from the contract (after prior confirmation in documentary form, in particular via e-mail) does not release them from covering any costs incurred by the Contractor in connection with the fulfilment of that Order.

3. Fulfilment

1. The Contractor shall make every effort to ensure that the quantity delivered to the Ordering Party is not less than the quantity ordered. However, due to the nature of the production process and the factors affecting it, the Contractor has the right to deliver up to 5% less than the ordered quantity. It is recommended that this be taken into account when placing an Order. The Order is settled on the basis of the quantity actually produced. The Ordering Party undertakes to accept the delivered quantity and to make payment despite a shortfall of up to 5% of the ordered quantity.
2. The placement of the decoration on a garment may differ from the approved design by up to 2 cm in any direction. Such differences result from technological limitations and the specifics of the production process and do not constitute grounds for a complaint.
3. The Contractor reserves the right to change the location or size of the decoration if it cannot be carried out in accordance with the contractual arrangements for technical reasons. The Ordering Party will be informed accordingly. Failure to provide prompt approval will delay fulfilment.

4. Goods Supplied by the Ordering Party

1. In the case of fulfilment of an Order on the Ordering Party's goods, their processing and storage is necessary, and these costs are borne by the Ordering Party.
2. A storage fee of PLN 100 net/day/m³ may be charged for the storage of the Ordering Party's goods without prior notification to the Contractor. This amount is charged for a maximum of 7 business days (from the day of receipt of the goods to the day of collection by the courier), after which – in the absence of agreement between the parties – the goods are returned at the Ordering Party's expense to the address from which they were sent to the Contractor.
3. Storage of goods is free of charge where the goods are delivered after payment of the Order containing those products, or after prior arrangement solely with the Contractor's consent.
4. Regardless of the decoration method, a test (1 pc.) is carried out on the Ordering Party's goods in order to determine whether the Order can be fulfilled. If the test reveals a defect in the supplied product that would make it impossible to fulfil the Order, the Ordering Party shall bear the cost of the test.
   1. The cost of the test is determined individually. The aim is solely to cover production costs, including but not limited to machine setup, electricity and consumables.
5. We do not guarantee that the textiles supplied to us are suitable for decoration. We are not liable for defects in or soiling of textiles supplied by the Ordering Party prior to decoration, nor for their loss, unless caused intentionally or through gross negligence. Unless the parties agree otherwise, the Contractor does not carry out quality or quantity inspection of supplied goods.
6. Materials must be delivered without outer packaging, foil and tapes that are not necessary for damage-free delivery, so as to avoid unnecessary and unusual costs before or during processing. Additional costs arising from improperly packed goods will be charged at actual cost.

5. Packaging

1. As standard, decorated garments are packed in cardboard boxes in bulk.
2. Individual packaging of textiles in polybags is available for an additional charge.
3. At the Ordering Party's request, the use of the Ordering Party's own packing tapes and packaging is possible, subject to prior delivery and confirmation of feasibility with the Contractor.

6. Shipping

1. Shipping is always at the Ordering Party's expense.
2. The Contractor reserves the right to choose any carrier.
3. Personal collection by the Ordering Party is possible after prior arrangement with the Contractor.
4. Delay or non-collection of the shipment shall in no case justify claims for compensation by the Ordering Party, provided that the goods were handed over to the carrier in accordance with the planned delivery date.

7. Delay

1. In the event of any delays known to the Contractor, the Ordering Party will be informed without delay.
2. Delayed or uncollected deliveries shall in no case entitle the Ordering Party to compensation. If, due to force majeure, unintentional acts, disruptions or delivery delays, it is not possible to meet the agreed deadlines, we have the right to extend the delivery period by the duration of the impediment or, in extreme cases, to withdraw from the contract.

8. Disputes and Complaints

1. Complaints do not entitle the Ordering Party to withhold payment.
2. We do not accept complaints regarding samples and test prints.
3. The Contractor's total liability towards the Ordering Party for non-performance or improper performance of the contract, regardless of the legal basis, is limited to the net value of the Order in question. The Contractor is not liable for lost profits, loss of market, loss of reputation, business interruption or indirect damages.
4. Pursuant to Art. 558 § 1 of the Polish Civil Code, the parties exclude the Contractor's liability under the statutory warranty (rękojmia) for defects of products and services to the fullest extent permitted by law.
5. The Ordering Party has no right to complain about the quality of decoration carried out on goods supplied by the Ordering Party. This is due to the increased risk arising from unfamiliarity with the material on which the print is to be applied, which may result in various types of damage (e.g. scorching of the material during heating in transfer presses or drying tunnels).
6. The Contractor is not liable for colour naming conventions or differences in product sizes. Even within a single brand, different items (e.g. a polo shirt and a T-shirt) may have entirely different dimensions under the same size specification. The same colour name may appear very different across brands or across different items of the same brand.
7. Minor residues of foreign threads woven in during textile production, as well as discolorations resulting from the garment manufacturing process, cannot constitute grounds for a complaint.
8. Slight colour deviations of a few percent in prints or discrepancies between print colours and the image displayed on screen cannot constitute grounds for a complaint. Colour discrepancy in digital printing technologies compared with the on-screen image cannot constitute grounds for a complaint, barring gross negligence.
9. A complaint must reach the Contractor in documentary form, in particular via e-mail, within 30 days of the date of delivery of the goods.
10. A copy of the proof of purchase should be enclosed with the complaint. The cost of delivering the goods for inspection is initially borne by the Ordering Party. If the complaint is found to be justified, the Contractor will reimburse the Ordering Party for reasonable and documented delivery costs. The complaint will be processed within 30 days of submission.
11. Disputes arising from these Terms and Conditions shall first be resolved amicably. In the absence of agreement, all disputes shall be governed by Polish law and shall be resolved exclusively by the common court having jurisdiction over the Contractor's registered office.
12. The Ordering Party is obliged to allow inspection of the subject matter of the contract. In the event of refusal to allow inspection, the Contractor is released from liability.
13. In the event of a justified complaint, we have the right to repair or replace the goods, and if this is not possible or not cost-effective, the terms of compensation will be determined individually.
14. Personalised goods are non-returnable. Ordered samples are non-returnable and non-exchangeable.
15. The same ink may look different on white textiles and on dark textiles, despite the application of a white base layer. Slight differences in print colour cannot constitute grounds for a complaint.
16. Only a product that grossly deviates from the Order specification is considered defective. Minor deviations that fall within acceptable manufacturing standards are not treated as defects.
17. A complaint relating to decoration quality may only be submitted if the Ordering Party ordered and approved a decoration sample with the same design before mass production. In the absence of a sample, we do not accept complaints regarding the quality of the production run.

9. Ownership and Copyright

1. The Contractor reserves ownership and copyright over completed designs, including separations, embroidery programmes, sketches, drawings, cost estimates and other documents, unless special arrangements have been made in documentary form, in particular via e-mail.
2. If the fulfilment of an Order on the basis of materials supplied by the Ordering Party infringes the rights of third parties, the Contractor may suspend fulfilment of the Order until the matter is resolved, and the Ordering Party undertakes to indemnify the Contractor against liability in this respect and to cover all reasonable costs, damages and third-party claims.

10. Care of Decorated Textiles

1. It should be noted that every textile item made of cotton or a cotton-polyester blend should be washed before first use. Due to harmless post-production residues, it is recommended to wash the textiles before first use in accordance with the care instructions.
2. The wash resistance stated on the label is reduced after application of decorations (especially prints) to 30 degrees Celsius. Processing of items overrides the washing instructions on the textile labels. Additionally, fabrics may only be ironed from the undecorated side. Failure to follow the instructions excludes liability for deterioration in decoration quality.